Warranty & Maintenance
Serving Middle Tennessee
Warranty & Maintenance Plans
“Access & Mobility” is ready to service and maintain your accessibility equipment for the life of your product. We have experienced service technician employees who are available to help you well beyond the installation date.
Similar to your car or HVAC unit, maintenance is a critical component to safely and reliably operate your home elevator.
Annual maintenance is a stated manufacturer’s requirement to maintain the manufacturer’s product warranty, and many home insurance policies require annual preventative maintenance on home elevators.
Whether it’s a simple service question, a preventative maintenance check, or a malfunctioning product, our skilled service technicians, who live in the Nashville area, are committed to providing the highest quality service. Contact us with any manufacturer’s warranty or maintenance questions for elevators and lifts installed by “Access & Mobility” in Middle TN.
Manufacturer’s Warranty
Each manufacturer offers a specific parts warranty that covers their respective products from the date of installation. “Access & Mobility” supplements this parts warranty with a service warranty for one year from the date of installation.
Bruno Lifts – Bruno website
Guldmann Ceiling Track – Contact Guldmann
Handicare – Handicare website
Harmar Mobility – Register A Product
Pollock Lifts – Pollock Website
Savaria Elevators – Savaria website
Savaria Stairlifts- Savaria website
PVE (Pneumatic Vacuum Elevators) – Contact PVE
“Access & Mobility” installs the highest quality elevator and lift products. In the rare instance where your Bruno, Handicare, Guldmann, or Savaria equipment malfunctions, our knowledgeable service technicians are available to assist.
Oftentimes, simple issues can be identified and resolved over the phone. If troubleshooting over the phone is unsuccessful, we will schedule an appointment with one of our experienced service technicians.
If you prefer a higher level of support, inquire about having your equipment remotely monitored with state of the art technology; additional fees apply.
If you’re under warranty and need assistance, please fill out the Service Form and let us know which product you need help with. A representative will be in touch quickly.
Each manufacturer offers a specific parts warranty that covers their respective products from the date of installation. “Access & Mobility” supplements this parts warranty with a service warranty for one year from the date of installation.
Bruno Lifts – Bruno product warranties vary by product type.
– Indoor stairlifts – limited lifetime warranty on major components and 3-year warranty on other components
– Outdoor stairlifts – 5-year warranty on major components and 3-year warranty on other components
– Platform lifts – 2-year warranty on major components and 1-year warranty on other components
Guldmann Ceiling Track – 3-year limited warranty on most parts, 25-year warranty on Rails
Handicare – Handicare website
Harmar Mobility – Platform lifts – 3-year limited warranty on most parts
Pollock Lifts – Pollock Website
Savaria – Savaria website
PVE – 1-year limited warranty
Service Agreement Options
“Access & Mobility” installs accessibility products, elevators and lifts, with safety mechanisms built into their product design. To ensure each product continues to operate at an optimal level, which is different for every product, we recommend a Service Agreement Plan offered by Access & Mobility in Nashville, Tennessee.
PREVENTATIVE MAINTENANCE PLAN
Preventative maintenance plans include: one annual service visit, inspection and testing. Preventative maintenance checks might reduce the cost and frequency of repairs and which could extend the life of your accessibility equipment. We will proactively schedule a preventative maintenance check every 12 months for those customers who have purchased an “Access & Mobility” Extended Maintenance Plan.
“Access & Mobility” offers a few different maintenance contracts that range from an annual maintenance plan to a bumper-to-bumper extended warranty plan that covers unlimited service calls and replacement parts. All Maintenance Plans include unlimited phone support for troubleshooting issues that might be resolved without a site visit.
If you have a Service Agreement Plan and need assistance, please call our office 615-533-1933 or fill out the online form below and let us know which product you need help with. A representative will be in touch to schedule an appointment.
Emergency Service
If emergency service is needed, call or text our experienced service technician at 615-796-4097.
Be sure to leave your address and phone number.
